Returns and Exchanges:
Can I get a refund on my purchase?
Returns and exchanges will only be accepted in the case of manufacturer defects. All items for sale cannot be returned for a refund or exchange unless considered to have a severe flaw or damage.
For crystal products, our designs and crystal cuts are made to showcase the beauty of a crystalline structure rather than looking like glass. Since our products are hand-cut, they will never be entirely "perfect."
How long does it take for a refund to be processed?
For items qualifying for a refund, once an item is returned (provided it is received in new and original condition), we will process your refund within 7 to 10 business days.
We refund through the method you paid, and we will notify you once the refund is processed from our end.
When will I receive my refund?
For items qualifying for a refund, once an item is returned (provided it is received in new and original condition), we will process your refund within 7 to 10 days. We refund through the method you paid.
Order Inquiries:
Can I cancel my order?
After placing an order, you have the right to cancel your order within 7 days.
An item is missing from my order.
Firstly, make sure the item is not hidden in the packaging or stuck inside the package. Smaller items like accessories and rolling stones are often wrapped in bubble wrap and padding inside the package.
Still can't find it?
Don't worry, just contact our support with your order number and the missing item via email at [email protected]
My order arrived broken.
Unfortunately, accidents happen, and we do our best to ensure that each item is in perfect condition. If your crystal arrived broken, email us with your order number and a photo of its condition at [email protected] so we can find the best solution for you.
I did not receive a shipping confirmation email.
Check your junk and spam folders in case the automated notification was sent there. You can also mark us as "SAFE" to ensure you don't miss any of our emails.
Still having trouble?
No worries, just email us at [email protected] with the name used at checkout so we can find your order details and resend it for you!
Eco-Friendly Packaging:
At Décor Holística, we are doing our absolute best to become a 100% biodegradable solution to the best of our ability with the technologies available to us. The only non-biodegradable packaging is our soft foam, bubble wrap, and plastic pockets that hold international order receipts. Make sure they can be recycled.
Delivery Assistance:
When will my order be shipped?
Our estimated processing and handling time is 1 to 7 business days + shipping time. Once your order is shipped, you will receive an email with a tracking number.
Please note that once your order is dispatched, we cannot assume responsibility for any transit issues made by the courier.
How do I track my order?
Once dispatched, you will receive a tracking number via email for your order! It may take a few hours, sometimes 24 hours, to show any kind of update on the tracking link.
The tracking shows no tracking events.
Until your package is sorted and scanned, there will be no tracking events for you to check. But don't worry, your tracking ID indicates that your package has been dispatched and has started to make its way to you! You just need to give the tracking some time to update overnight or as soon as it is scanned for delivery.
Are shipping times guaranteed?
Unfortunately not. Shipping time depends on the country, holidays, and customs. We do our best to deliver our packages as quickly as possible! However, once your package leaves our office, we have no control over how quickly it arrives at your door. If your order is taking longer than the estimated time, first check the tracking number you received via email, check with your local post office, and finally, contact us with your inquiry. Décor Holistica Pty Ltd is not responsible for any fees or taxes when your order reaches its destination. If you need more information or want to know if your order will incur costs, contact us at [email protected]
Payments:
What payments do you accept?
We accept credit cards, PayPal.
How much is the shipping?
We ship to all of Brazil. Shipping costs depend on where you are placing the order and the weight of your order. We have many designs and creations in our store, each with varying weights. Shipping costs depend on how much you order and the weight of each item in your order.
